My Background
I am a Business & Data Analyst with expertise in order management, business analytics, project management, and business intelligence tools. My work focuses on strategic decision-making and insightful reporting, utilizing skills such as dashboards, data mining reporting techniques, and Excel & Salesforce reports.
Currently in the medical device industry (ENT) as a Customer Success Representative in Commercial Operation at Aerin Medical skilled in order management, business & data analytics, project management, and customer service, with hands-on experience supporting cross-functional teams and driving business process improvements.
Skills & Expertise
With hands-on experience in NetSuite and Salesforce, I specialize in data integrity, system optimization, and reporting automation—all aligned with business performance and operational excellence.
My technical expertise spans Excel (including Pivot Tables & pulling reports), SQL, R, and Tableau for dashboard development, data visualization, and ad hoc analysis. I leverage these tools to transform raw data into actionable insights, supporting executive reporting, KPI tracking, and strategic business decisions.
Skilled in performing ad hoc analysis to answer urgent business questions and deliver timely, data-driven recommendations for leadership across commercial operations, finance, and supply chain. I combine analytical rigor with a user-focused mindset to design scalable, insightful, and decision-ready reporting solutions.
Key Achievements
Certifications
Business Analytics
San Jose State University
Completed a Business Analytics certification with a focus on applying analytical frameworks and data science techniques to solve complex business problems. Leveraged tools such as R, SPSS and MySQL for data extraction, transformation, and in-depth analysis to drive actionable insights. Collaborated on real-world, cross-functional projects to develop dynamic Tableau dashboards that visualized key business trends. Built predictive models and conducted time-series forecasting in SPSS and Excel to support strategic decision-making and optimize business performance.